Shipping Policy
We provide Worldwide Shipping with tracking to most locations around the world! We operate a global production network, which allows us to produce and deliver orders locally for free. Our production facilities are located in the US, Canada, UK, Spain, and Australia.
Shipping times around the world vary based on your location. Here are our estimated delivery times from the day of purchase:
• Us, Canada: 1-10 business days
• Continental US. Alaska and Hawall: 10-14 ousiness days
• UK: 7-10 business days
• Australia: 7-10 business days
• EU: 10-14 business days
• Rest of the World: 14 business days
Above times are estimates, and include nanaling time to prepare your
order. Business days exclude weekends and holidays. Please refer to the delivery time specific to your shipping address that is presented during the
We currently ship with the following global shipping partners: FedEx, UPS, DHL, GLS, Canada Post, Royal Mail, Aramex, and Australia Post.
Sorry, we don't ship to P.O. Boxes, please provide us with an alternative shipping address to ensure a successful delivery.
HANDLING TIME
It usually takes our team 3-5 business days to produce and prepare an order, as we don't carry a large inventory of canvases. Our shipping estimates include handling time in order to provide you with the most accurate delivery date from the day of purchase.
Please note that during the holidays and busy shopping season orders may take longer to prepare due to increased volume.
CHANGE OF ADDRESS REQUEST
To ensure that your order is delivered successfully, please make sure you provide us with the correct shipping address when placing your order.
We can change or update your shipping address within 2 hours after the order has been placed. Once your order has been shipped, we are unable to make any changes to your address or cease shipment, and you would need to contact the shipping carrier directly in order to make a change to your shipping address.
To change the shipping address for your order, please email us at hello.infinitiuz@gmail.com
CANCELLATION POLICY
You may cancel your order within 2 hours of your purchase.
In order to effectively cancel your order, it is imperative to initiate the cancellation process within the ensuing 2 hours subsequent to order creation. This policy is enforced rigorously due to our production timelines being meticulously aligned with expedited delivery schedules, thereby allowing us to ensure prompt delivery. Consequently, once the initial 2-hour window following order creation has lapsed, regrettably, we will be unable to accommodate any cancellation requests.
Cancellations after 2 hours will require you to return the undamaged merchandise to us in order to receive a full refund. We may not exchange or cancel your order after 2 hours, as it will have already gone into production.
Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
To cancel your order, please email us at hello@inspiraggio.com
TRACKING YOUR ORDER
Every order we ship includes a tracking link that shows progress of your delivery. Once your order is prepared for delivery, you will receive an email confirmation with tracking details and an expected delivery date from the shipping carrier. If you don't receive a shipping confirmation email within 7 business days of placing your order, please check your spam folder. If you
are still not able to locate your tracking information, please email hello.infinitiuz@gmail.com and our support team will get back to you right
away.
Please note, tracking information will be shared with you as soon as the shipment is created, and it may take up to 36 hours for the shipping carrier to post a tracking update.
DAMAGED DELIVERIES
In the rare case your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we'll replace it for you right away! To begin:
1. Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
2. Kindly forward the evidence to our email address at hello.infinitiuz@gmail.com, including the order number in the subject line.
3. Upon submission of the evidence, we kindly request that you allow our team the necessary time to meticulously verify the alleged damages.
Rest assured that we will promptly reach out to you within the ensuing 24 hours subsequent to the receipt of your email.
Please note, if you use a forwarding shipping service to receive your order, we are not responsible for any damaged or stolen goods.
LOST SHIPMENTS
If you haven't received your order, but tracking is showing it was delivered, we ask to please allow up to 36 hours for your delivery to show up before contacting the shipping carrier. We have experienced that shipping carriers occasionally mark deliveries complete before they are delivered which unfortunately is beyond our control.
We recommend contacting the shipping carrier directly to get immasliate assistance regarding the shipping status of your order.
If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier, we ask that you file a "lost package" claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to hello.infinitiuz@gmail.com and we will follow up with the shipping carrier to take care of the rest.
Unfortunately we cannot file a claim on your behalf if tracking shows a successful delivery by the shipping carrier, but we'll do our best to make sure the experience is hassle-free.
P.O. BOXES
Sorry, we don't ship to P.O. Boxes, please provide us with an alternative shipping address to ensure a successful delivery.
DISCLAIMER
Customers are responsible for providing us with a correct shipping address during checkout. In the case where the delivery is refused by the recipient, or the shipping address is incorrect, the delivery will be sent back to us. In these instances additional restocking fees will apply to have your order reshipped.
During the holidays, preparation and delivery may take slightly longer due to an increased volume of orders. We appreciate your patience.
Once the shipment has left our facilities, we are unable to offer assistance or changes to the shipping address. Issues with delivery are rare, and we recommend you contact the shipping carrier directly for further assistance.
Infinitiuz is not responsible for delays caused by the shipping carriers or lost packages due to address errors.
